IJ45901: ADDING ATTACHMENT FILE WITH % IN THE FILENAME IS CAUSING ERROR

APAR status

• Closed as program error.

Error description

• PROBLEM DESCRIPTION:
  After the upgrade customer has an error when trying to download
  old attachments through ICD.
  Customers using "spaces" on file name attched and before
  applying the ifix from november, customers were able to open the
  files with spaces.
  
  Customer is still not able to open some files attached in
  previous version (ICD 7.6.1.1 with Tpae 7.6.1) in this upgraded
  environment (ICD 7.6.1.4 with Tpae 7.6.1.2) e.g.
  /opt/IBM/SMP/DOCLINKS/ATTACHMENTS/Email%20%E2%80%93%20Ana%20Pau
  la%20de%20Almeida%20Vianna%20%E2%80%93%20Outlook.pdf
  
  It looks like in previous version, Maximo will replace the
  "space" with %20 but not in current version.
  
  Maximo will no longer create attachments with names like this
  example, because it now strips out certain characters. To
  reproduce the issue, you must create an attachment with any
  filename, then locate the record in the DOCINFO table and change
  the URLNAME to this example. Then also locate the physical file
  in the doclinks directory and change it's name to match.
  
  STEPS TO REPLICATE
  
  To reproduce the issue, you must create an attachment with any
  filename, then locate the record in the DOCINFO table and change
  the URLNAME to this example. Then also locate the physical file
  in the doclinks directory and change it's name to match.
  
  Attach a file with the '%' sign in its name to any record in
  Maximo via Add Attachments functionality (DOCLINKS).
  From the record in step 1, try to view the attachment,
  The following error showed.
  
  The server has encountered an unknown error. Reload the
  application and try again
  
  CURRENT ERRONEOUS RESULT:
  The following error showed.
  
  The server has encountered an unknown error. Reload the
  application and try again
  
  EXPECTED RESULT:
  No errors should be displayed trying to download old attachments
  
  
  ENVIRONMENT:
  Tivoli's process automation engine 7.6.1.2-IFIX20221117-1515
  Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-147,
  Asset Management for IBM Control Desk 7.6.1.4309 Build
  202111050909 DB Build V7611-01,
  IBM Endpoint Manager Integration Configuration 7.6.1.4309 Build
  ICD-PROD-530-202111050902 DB Build V7614-01,
  SLA Hold for IBM Control Desk 7.6.1.4309 Build
  ICD-PROD-530-202111050902 DB Build V7530-01,
  Advanced Workflow Components for IBM Control Desk 7.6.1.4309
  Build ICD-PROD-530-202111050902 DB Build V7611-01,
  Live Chat for IBM Control Desk 7.6.1.4309 Build
  ICD-PROD-530-202111050902 DB Build V7604-01,
  Instant Messaging for IBM Control Desk 7.6.1.4309 Build
  ICD-PROD-530-202111050902 DB Build V7530-00,
  Rational Team Concert and Rational ClearQuest Integration for
  IBM Control Desk 7.6.1.4309 Build BUILD DB Build V7511-00,
  IBM Maximo Asset Management Work Centers 7.6.0.4 Build
  20200715-0100 DB Build V7604-119 HFDB Build HF7680-10,
  Service Desk Classification Content for IBM Control Desk
  7.6.1.4309 Build ICD-PROD-530-202111050902 DB Build V7511-00,
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * ADDING ATTACHMENT FILE WITH % IN THE FILENAME IS CAUSING     *
  * ERROR                                                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 8.x Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels