IT43376: STORAGE INSIGHTS DOESN'T DISPLAY ERROR WHEN THE PORT 22 IS NOT REACHABLE DURING AN ADD SWITCH

APAR status

• Closed as program error.

Error description

• The documentation indicates The data collector that is assigned
  to a Brocade switch must have SSH access on port 22 to collect
  metadata.
  https://www.ibm.com/docs/en/storage-insights?topic=fabrics-plan
  ning-brocade-switches
  
  Storage Insights should display an error message if the port 22
  is not reachable when adding a Brocade Switch to inform the user
  about the failure.
  

Local fix

• Check to ensure the required ports are enabled and active:
  
  To connect to and collect metadata about Brocade switches
  and fabrics, the following ports are used:
  
   -  22 for SSH
   -  80 for HTTP
   -  443 for HTTPS
  
  The data collector that is assigned to a Brocade switch must
  have SSH access on port 22 to collect metadata.
  In environments with multiple data collectors, a data collector
  without SSH access on port 22 might be assigned to a switch
  when it's being added for monitoring. In that case, adding the
  switch will fail, even if other data collectors have SSH access
  on port 22.
  
  To help resolve the problem, enable SSH access on port 22
  to the switch on all your data collectors. Then, try to add the
  switch again.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users adding Brocade switch to be       *
  * monitored                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The Storage Insights documentation indicates that the        *
  * data collector which is assigned to a Brocade switch         *
  * must have SSH access on port 22 to collect metadata.         *
  *                                                              *
  * https://www.ibm.com/docs/en/storage-insights?topic=fabrics-p *
  * lan                                                          *
  * ning-brocade-switches                                        *
  *                                                              *
  * Storage Insights should display an error message if          *
  * port 22 is not reachable when adding a Brocade switch        *
  * to inform the user about the failure.                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q23   [ 54X-IBM-SI ]
  ( release target 2Q 2023 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels