Troubleshooting
Problem
I configure email One-time password MFA authentication on ISV console.
When I log in with user and password on ISV console, the One-time password input page was shown.
However, the Time remained counter was started from 0:10 seconds even though I configure OTP expiration time with 300 seconds.
I could not get email with One-time password before expiration.
Cause
The clock of local machine is not synchronized.
Since the "Time remained" counter is calculated by local machine clock, local machine clock has to be synchronized with time server.
Diagnosing The Problem
Check local clock synchronization.
Resolving The Problem
Synchronize local clock with time server.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCT62","label":"IBM Security Verify"},"ARM Category":[{"code":"a8m0z000000cxv1AAA","label":"Security Verify-\u003EAuthentication"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
13 March 2023
UID
ibm16963037