IBM Support

QRadar EDR (formerly ReaQta): How to sign up for notifications from the ReaQta Support team

News


Abstract

IBM Support provides assistance with product defects, technical notes, FAQs, and helps users resolve problems with the product. This article walks customers through the process of signing up for important support information from the QRadar EDR (formerly ReaQta) Support team

Content

My Notifications is an active email, or RSS feed, for customers to keep up to date on new and important technical support content regarding IBM products. IBM My Notifications is a critical outlet of information for Support to notify users of issues. Content from IBM My Notifications can include APARs (reported problems), technical notes, event information, flash notices, security bulletins, and more.
 

Before you begin
You must log in with your IBMid to use IBM My Notifications. When brought to the login screen, if you do not have an IBMid, you use the "Create an IBMid" button to create one, then login. IBMids and IBM My Notifications are free and do not require purchase of a product or service.

Steps

  1. Navigate to IBM My Notifications to set your notifications.
    Note: You can click Subscribe under Manage My Notification Subscriptions on the right side of this page to be automatically added to the default QRadar notification subscription, but the notifications page can be used to fine-tune your settings.
  2. In the Product lookup field, enter IBM Security ReaQta.
    image-20230214144642-1
  3. Click +Subscribe next to IBM Security ReaQta.
  4. A list is displayed with all document types you can subscribe to. Most customers leave all check boxes selected.
    • Problem solving information - Product problem reports (APARs), technical notes from Support, and more.
    • News - Important news that product teams use to update customers.
    • Product information and publications - Release note notifications for new software versions.
      image-20230214145646-2
  5. Click Submit.

    Results
    A checkmark indicates that you are subscribed to IBM My Notifications for a specific product. You can repeat this procedure to subscribe to multiple products.
    image-20230214151038-1

How to Configure RSS Feeds

  1. To receive an RSS or Atom feed URL, click the Links icon in the subscription area.
    image-20230214151742-6

    Result
    Here you can select the RSS or Atom feed for your browser or preferred reader.
    image-20230214151856-7

How to set your email delivery preferences and frequency

You can configure your email delivery preferences after you created your subscription. Delivery preferences apply to every subscription, so you cannot customize delivery preferences for a specific subscription.
  1. Click the Delivery Preferences button.
    image-20230214151944-8
  2. Select the email frequency for your product notifications: Daily or Weekly. You can also change your email delivery address and switch your email format from HTML to Plain text, if you prefer.
    image-20230214171455-1

    Result
    Your custom delivery preferences are configured.

[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSVOEH","label":"IBM Security ReaQta"},"ARM Category":[{"code":"a8m3p000000hBSAAA2","label":"Administrative Tasks"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Product Synonym

ReaQta

Document Information

Modified date:
15 May 2023

UID

ibm16955609

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