IBM Support

QMGTOOLS: Electronic Services

Question & Answer


Question

Is there a tool to help setup, collect, and test IBM i Electronic Services?

Answer

QMGTOOLS contains a suite of tools to help collect data for IBM i support to perform problem determination. It also includes a section for Electronic Services.


Installing

The following URL provides information on the QMGTOOLS toolkit.


http://www-01.ibm.com/support/docview.wss?uid=nas8N1011297


Electronic Services Menu

To access the Electronic Services menu, get to the main menu of QMGTOOLS (by using command GO QMGTOOLS/MG).

image 10748

image 10749


Delete Service Configuration

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    This option deletes the service configuration from the system. The following are removed:

    DLTSRVCFG DLTCMNCFG(*YES)

    RMVTCPPTP profiles for the following: QVPN01IBM1, QVPN01IBM2, QLCLDIAL01, QLCLDIAL02, QESDIAL, QYSDDIAL, QTOCL2TP, QTOCL2TP2, QRMTDIAL01, QRMTDIAL02, QTOCL2ES, QTOCL2YSD, QL2TP00

    Removes these line descriptions: QTILINE, QESLINE, QTILINE, QPILIN, QESPPLIN*, QLCLDIAL*

    DEL OBJLNK('/QIBM/UserData/OS400/UniversalConnection/ecc.stdout')
    DEL OBJLNK('/QIBM/UserData/OS400/UniversalConnection/eccerr.stdout')
    DEL OBJLNK('/QIBM/UserData/OS400/UniversalConnection/eccBase.properties)
    DEL OBJLNK('/QIBM/UserData/OS400/UniversalConnection/eccBase.properties.lck)
    DEL OBJLNK('/QIBM/UserData/OS400/UniversalConnection/eccConnect.properties')
    DEL OBJLNK('/QIBM/UserData/OS400/UniversalConnection/eccConnect.properties.lck')
    DEL OBJLNK('/QIBM/UserData/OS400/UniversalConnection/QTOCcit.fil)
    DEL OBJLNK('/QIBM/UserData/OS400/UniversalConnection/QTOCcntry.fil)
    DEL OBJLNK('/QIBM/UserData/OS400/UniversalConnection/QTOCsrv.fil)
    DEL OBJLNK('/QIBM/UserData/OS400/UniversalConnection/serviceProviderIBM*.*)


Create Service Config


Disable and Enable Service Agent

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    This option disables and reenables Service Agent. The only parameter is the time to collect. The time Service Agent collects system information daily.




    The orders of events are as follows.

    CHGSRVAGTA ENABLE(*NO)
    RMVJOBSCDE JOB(QSJERRRPT) ENTRYNBR(*ALL)
    RMVJOBSCDE JOB(QSJHEARTBT) ENTRYNBR(*ALL)
    RMVJOBSCDE JOB(QS9AUTOPTF) ENTRYNBR(*ALL)
    RMVJOBSCDE JOB(QS9AUTOTST) ENTRYNBR(*ALL)
    RMVJOBSCDE JOB(QS9SACOL) ENTRYNBR(*ALL)
    CHGSRVAGTA ENABLE(*YES)


Create And Send Test Problem

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    This function uses the command, VFYSRVAGT TYPE(*TSTPRB) ERRLOGID(00000000), to create and send a test problem to IBM. It checks the QAS9AUDLOG audit log to verify that a test problem was created and sent.



    The current parameter is TIMEOUT which is the time the job waits for a send successful message of the test problem in the audit log.


Get Cumulative PTF Cover Letter

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    This function uses the command, SNDPTFORD PTFID((SF98710)) to get the cover letter. This function basically tests connectivity to IBM.

    Use the command DSPPTFCVR to find and view the cover letter.


Collect ESA Data

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    This function collects data for a various Electronic Service Agent issues. Data collected includes the following:

    VFYSRVCFG SERVICE(*ECS) VFYOPT(*ALL)
    VFYSRVCFG SERVICE(*FIXREP) VFYOPT(*ALL)
    VFYSRVCFG SERVICE(*SPCFG) VFYOPT(*ALL)
    DSPPTF OUTPUT(*PRINT)
    Group PTF info
    WRKHDWRSC TYPE(*PRC)
    DSPSYSVAL SYSVAL(QSRLNBR) OUTPUT(*PRINT)
    DSPSYSVAL SYSVAL(*ALL) OUTPUT(*PRINT)
    Saves the QA1PONE
    Saves the UniversalConnection IFS directory
    Saves the ServiceAgent IFS directory
    Dumps the QAS9AUDLOG audit log
    Get entries from the job scheduler (WRKJOBSCDE)
    Get messages from QSRVAGT and QSRV message queues
    Get TCP information (Interfaces, Netstat, and so on)
    DSPUSRPRF USRPRF(QSECOFR) OUTPUT(*PRINT)
    Get ESA related joblogs: QS9HDWMON, QS9PRBMON, QS9PRBSND, QS9SFWMON, QS9PALMON, QTOCRUNPRX, QSJERRRPT, QSJHEARTBT, QS9AUTOPTF, QS9SACOL
    DSPOBJD OBJ(QUSRSYS/QASXPROB) OBJTYPE(*FILE) DETAIL(*SERVICE) OUTPUT(*PRINT)
    DSPFD FILE(QUSRSYS/QASXPROB) OUTPUT(*PRINT)
    Repeat for QASXPTF and QAEDCDBPF
    WRKSBS OUTPUT(*PRINT)
    WRKREGINF EXITPNT(*ALL) FORMAT(*ALL) OUTPUT(*PRINT)
    Get the current joblog

    image 10750

     
    Output

    *IFS = dump data into files in the IFS, *PF = dump data into a physical file
    Verify Service Configuration Performs these functions:

    VFYSRVCFG SERVICE(*ECS) VFYOPT(*ALL)
    VFYSRVCFG SERVICE(*FIXREP) VFYOPT(*ALL)
    VFYSRVCFG SERVICE(*SPCFG) VFYOPT(*ALL)
    Library to store data Library to store the data. Default is QTILIB.
    Send to data to IBM Y or N to send data to IBM. For PMRs, the PMR must be in PPPPP,BBB,CCC where P is PMR, B is branch code, C is country code. For cases, the case is in format TSxxxxxxxxxx.


    If you selected the option to send data to IBM, the following screen capture is shown. The following URL contains more information.

    http://www-01.ibm.com/support/docview.wss?uid=nas8N1010370

[{"Product":{"code":"SWG60","label":"IBM i"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"ECS","Platform":[{"code":"PF012","label":"IBM i"}],"Version":"Version Independent","Edition":"All Editions","Line of Business":{"code":"LOB57","label":"Power"}}]

Document Information

Modified date:
02 July 2021

UID

nas8N1022201

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