IJ45084: CAL BASED WORKFLOW WON'T MAKE ASSIGNMENT GROUP DEFAULT IS NOT ON SHIFT

APAR status

• Closed as program error.

Error description

• Simple workflow with a Person Group role where Group Default is
  not on current shift, the assignment can't be made. It should go
  to Group Default if no one is one shift, or one of the others in
  group if they are on shift, instead you get
  BMXAA4473E - The assignments created for task TASK 3 in workflow
  process CALBASEPG do not include an owner for the task.
  Issue caused by fix for
  IJ31129: WORKFLOW ASSIGNMENT PERSON GROUP PROBLEMS: ASSIGNMENT
  NEVER GOES GROUP DEFAULT AND ALTERNATES DO NOT WORK
  https://www.ibm.com/support/pages/apar/IJ31129
  
  STEPS TO REPRODUCE:
  1. Go to Roles and create a new role (PGCAL)
  -Type: PERSONGROUP
  -Object: WORKORDER
  -Value: :wogroup
  Broadcast is checked
  2. In Workflow Designer, create a new 1 task process for
  WORKORDER (CALBASEPG)
  -Assignment table add Role:PGCAL and check Calendar Based?
  -Click ok to close and ad the action lines from start to task to
  stop.
  -Save, Enable, Activate
  3. In Person Groups, add a new Persongroup (CALPG)
  -Add FORD(NIGHT SHIFT) and make Default Sequence 1
  -Add WILSON (DAY SHIFT) Sequence 2
  -Save
  4. In Work Order Tracking, insert a new workorder
  5. Start Workflow (CALBASEPG process)
  you will get
  BMXAA4473E - The assignments created for task TASK 3 in workflow
  process CALBASEPG do not include an owner for the task.
  
  If you change the CALPG and make the person who is on shift the
  group default it will work.
  
  Result:
  no assignment made
  BMXAA4473E - The assignments created for task TASK 3 in workflow
  process CALBASEPG do not include an owner for the task.
  
  Expected Result:
  Assignment made based on persongroup rules, whoever is on shift,
  or at very least group default
  
  Product Environment
  Tivoli's process automation engine 7.6.1.2-IFIX20221025-1736
  Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-143
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo workflow users                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Assignment can't be made for role with Person Group whose    *
  * members are all off shift. Person Group default should be    *
  * used but is not due encountering Null Pointer Exception.     *
  ****************************************************************
  Simple workflow with a Person Group role where Group Default is
  not on current shift, the assignment can't be made. It should
  go
  to Group Default if no one is one shift, or one of the others
  in
  group if they are on shift. Instead, a null pointer exception is
  encountered.
  STEPS TO REPRODUCE:
  1. Go to Roles and create a new role (PGCAL)
  -Type: PERSONGROUP
  -Object: WORKORDER
  -Value: :persongroup
  Broadcast is checked
  2. In Workflow Designer, create a new 1 task process for
  WORKORDER (CALBASEPG)
  -Assignment table add Role:PGCAL and check Calendar Based?
  -Click ok to close and ad the action lines from start to task
  to
  stop.
  -Save, Enable, Activate
  3. In Person Groups, add a new Persongroup (CALPG)
  -Add FORD(NIGHT SHIFT) and make Default Sequence 1
  -Add WILSON (DAY SHIFT) Sequence 2
  -Save
  4. In Work Order Tracking, insert a new workorder. Set the Work
  Group field to the Person Group you created in Step 3 (CALPG).
  The field labeled 'Work Group' is bound to the attribute
  WORKORDER.PERSONGROUP. Save the work order.
  5. Start Workflow (CALBASEPG process).
  Result:
  No assignment are made. A null pointer exception is
  encountered:
  Caused by: java.lang.NullPointerException
  at
  psdi.app.person.Person.getEndDateFromCalendar(Person.java:858)
  ~[classes/:?]
  at psdi.workflow.WFAssignment.calcDueDate(WFAssignment.java:276)
  ~[classes/:?]
  at psdi.workflow.WFAssignment.activate(WFAssignment.java:568)
  ~[classes/:?]
  at
  psdi.workflow.WFAssignment.activeAssignment(WFAssignment.java:10
  17) ~[classes/:?]
  at
  psdi.workflow.WFAssignment.generateForPerson(WFAssignment.java:9
  88) ~[classes/:?]
  at
  psdi.workflow.WFAssignment.generateForRole(WFAssignment.java:937
  ) ~[classes/:?]
  at
  psdi.workflow.WFAssignment.generateAssignments(WFAssignment.java
  :438) ~[classes/:?]
  at psdi.workflow.WFTask.initializeTask(WFTask.java:227)
  ~[classes/:?]
  at
  psdi.workflow.WFCallStackSet.applyWorkflowAction(WFCallStackSet.
  java:286) ~[classes/:?]
  at
  psdi.workflow.WFCallStackSet.initiateWorkflow(WFCallStackSet.jav
  a:139) ~[classes/:?]
  at
  psdi.workflow.WFInstance.initiateWorkflow(WFInstance.java:137)
  ~[classes/:?]
  at psdi.workflow.WFProcess.initiateWorkflow(WFProcess.java:739)
  ~[classes/:?]
  at
  psdi.workflow.virtual.InitiateWorkflowMboSet.execute(InitiateWor
  kflowMboSet.java:93) ~[classes/:?]
  at
  psdi.workflow.WorkflowDirector.doStateChangeFromStart(WorkflowDi
  rector.java:630) ~[classes/:?]
  at
  psdi.workflow.WorkflowDirector.doStateChange(WorkflowDirector.ja
  va:433) ~[classes/:?]
  at
  psdi.workflow.WorkflowDirector.doStateChangeFromStart(WorkflowDi
  rector.java:598) ~[classes/:?]
  at
  psdi.workflow.WorkflowDirector.doStateChange(WorkflowDirector.ja
  va:433) ~[classes/:?]
  at
  psdi.workflow.WorkflowDirector.input(WorkflowDirector.java:312)
  ~[classes/:?]
  If you change the CALPG and make the person who is on shift the
  group default it will work.
  Expected Result:
  Assignment made based on persongroup rules, whoever is on
  shift,
  or lastly the group default.
  Product Environment
  Tivoli's process automation engine 7.6.1.2-IFIX20221025-1736
  Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-143
  

Problem conclusion

• The fix for this APAR will be contained in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels