APAR status
Closed as program error.
Error description
unable to collect performance data on vCenter hosts. in the tracemessage_0.log file a search for the vCenter uuid will find entries like this: 2022-12-27 06:30:48.008-0800 [SystemActionProcessThread] [NewDispatch.processSystemActionRequest] [INFO] Performance task submitted to task tracker -19172 9b8c5f30-45d2-11ed-8eff-0330e309b88d\perf_monitor\19172 2022-12-27 06:31:16.119-0800 [Respond] [CollectorUtil.handleResult] [INFO] Sending ExternalProcessResult[processID=-19172, success=true, epRelativ eWorkingDir=9b8c5f30-45d2-11ed-8eff-0330e309b88d\perf_monitor\1 9172,returnCode=2147483647, returnCodeIndicatingSuccess=21474836 to queue processID=-19172 2022-12-27 06:31:16.119-0800 [Respond] [UploadUtil.uploadPerformanceMonitorResult] [INFO] First performance monitor, delta file is not generated C:\IBM/log/9b8 c5f30-45d2-11ed-8eff-0330e309b88d\perf_monitor\19172 2022-12-27 06:31:16.119-0800 [Respond] [CollectorUtil.handleResult] [INFO] Removing from queue process ID -19172 it suggests that the issue is time synchronization between the data collector and the vCenter, but a check of the time shows that settings are correct and in sync.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring and collecting * * performance data on vCenter hosts * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights is unable to collect performance data on * * vCenter hosts. * * In the tracemessage_0.log file a search for the vCenter * * uuid will find entries like this: * * * * 2022-12-27 06:30:48.008-0800 [SystemActionProcessThread] * * [NewDispatch.processSystemActionRequest] [INFO] Performance * * task * * submitted to task tracker -19172 * * 9b8c5f30-45d2-11ed-8eff-0330e309b88d\perf_monitor\19172 * * 2022-12-27 06:31:16.119-0800 [Respond] * * [CollectorUtil.handleResult] [INFO] Sending * * ExternalProcessResult[processID=-19172, success=true, * * epRelativ * * eWorkingDir=9b8c5f30-45d2-11ed-8eff-0330e309b88d\perf_monito * * r\1 * * 9172,returnCode=2147483647, * * returnCodeIndicatingSuccess=21474836 * * to queue processID=-19172 * * 2022-12-27 06:31:16.119-0800 [Respond] * * [UploadUtil.uploadPerformanceMonitorResult] [INFO] First * * performance monitor, delta file is not generated * * C:\IBM/log/9b8 * * c5f30-45d2-11ed-8eff-0330e309b88d\perf_monitor\19172 * * 2022-12-27 06:31:16.119-0800 [Respond] * * [CollectorUtil.handleResult] [INFO] Removing from queue * * process * * ID -19172 * * * * it suggests that the issue is time synchronization between * * the * * data collector and the vCenter, but a check of the time * * shows * * that settings are correct and in sync. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 1Q23 [ 54X-IBM-SI ] ( release target 1Q 2023 / February ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT42815
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2023-01-03
Closed date
2023-01-12
Last modified date
2023-01-12
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
12 January 2023