Troubleshooting
Problem
Within Planning Analytics Workspace Lifecycle Management, the snapshot of assets is created successfully, however, the export of the snapshot does not complete. The issue is specific to books that are very large in size with over 20 sheets within the one book.
The message box appears with message:
Export snapshot.
Please wait while the request is executed
The progress bar quickly disappears but there is no confirmation that the export completed
The *.gz file does not appear
The log file only shows the Snapshot creation.
Cause
Resolving The Problem
1.Open the problem workbook and confirm successful and all sheets within book are accessible
2.Select Save As in order to save a copy of this problem book
3.Create a snapshot of this new asset and export the snapshot
4.Successful export message will appear and the exported gz file will be created and available to be imported
Document Location
Worldwide
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Document Information
Modified date:
28 December 2022
UID
ibm16852011