IJ44663: LOCATION DRILLDOWN ISSUE ON THE SERVICE REQUEST APPLICATION WHEN EXTENDED DRILLDOWN IS ENABLED

APAR status

• Closed as program error.

Error description

• Description:
  Location Drilldown issue on the Service Request (SR) application
  when Extended Drilldown is enabled
  
  STEPS TO REPRODUCE:
  
  1. Login to Maximo as maxadmin
  
  2. Go to System Properties --> Filter on
  mxe.webclient.extendedDrilldown
  
  3. Change the Default value from False to True
  
  4. Select this property and do a Live Refresh
  
  The Extended Drilldown is now enabled.
  
  Scenario 1:
  
  1. Set default insert site as null (no value)
  
  2. Go to SR --> Create a new Service Request
  
  3. Enter Bedford in Site field
  
  4. Location field --> Open Drilldown
  
  RESULT:
  Nothing is displayed in the drilldown
  
  EXPECTED RESULT:
  Maximo shows locations of Bedford (starting with Needham at the
  top)
  
  Scenario 2:
  
  1. Set default insert site as null (no value)
  
  2.Go to SR --> Create a new Service Request
  
  3. Enter Mclean in Site field
  
  4. Location field --> Open Drilldown
  
  RESULT:
  Nothing is displayed in the drilldown
  
  EXPECTED RESULT:
  Maximo shows locations of Mclean (starting with 7900WestPark at
  the top)
  
  Scenario 3:
  
  1. Set default insert site as Bedford
  
  2. Go to SR --> Create a new Service Request
  
  3. Enter Mclean in Site field
  
  4. Location field --> Open Drilldown
  
  
  RESULT:
  Maximo shows locations of Bedford (starting with Needham at the
  top)
  
  EXPECTED RESULT:
  Maximo shows locations of Mclean (starting with 7900WestPark at
  the top)
  
  PRODUCT:
  7612
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * LOCATION DRILLDOWN ISSUE ON THE SERVICE REQUEST APPLICATION  *
  * WHEN EXTENDED DRILLDOWN IS ENABLED                           *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 8.x Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels