APAR status
Closed as program error.
Error description
ERROR DESCRIPTION: Download link in List tab throws error "This site can't be reached" PROBLEM DESCRIPTION: After upgrade to Maximo 7.6.1.3, we are unable to download list of records using download link in List tab for all apps. Error site not found: "This site can't be reached" In the logs the following is seen: [11/1/22 12:10:18:106 EDT] 00000127 ServletWrappe E com.ibm.ws.webcontainer.servlet.ServletWrapper service Uncaught service() exception thrown by servlet webclient: java.lang.NoClassDefFoundError: org.apache.xmlbeans.XmlException at com.ibm.tivoli.maximo.export.excel.ExcelExportWriter.beginDo cument(ExcelExportWriter.java:79) at psdi.webclient.system.controller.TableDownload.init(TableDow nload.java:116) at psdi.webclient.system.controller.TableDownload.generatexlsx( TableDownload.java:200) at psdi.webclient.system.controller.RequestManager.manageReques t(RequestManager.java:212) at psdi.webclient.servlet.WebClientServlet.handleRequest(WebCli entServlet.java:141) at psdi.webclient.servlet.WebClientServlet.doGet(WebClientServl et.java:93) at javax.servlet.http.HttpServlet.service(HttpServlet.java:575) at javax.servlet.http.HttpServlet.service(HttpServlet.java:668) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(Servl etWrapper.java:1233) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest (ServletWrapper.java:782) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest (ServletWrapper.java:481) at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleReq uest(ServletWrapperImpl.java:178) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarge t(WebAppFilterChain.java:136) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We bAppFilterChain.java:97) at psdi.webclient.system.filter.HttpCrossSiteScriptingSecurity. doFilter(HttpCrossSiteScriptingSecurity.java:66) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte r(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We bAppFilterChain.java:91) at psdi.webclient.system.filter.MXCorrelationFilter.doFilter(MX CorrelationFilter.java:137) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte r(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We bAppFilterChain.java:91) at psdi.webclient.system.filter.PerformanceMonitor.doFilter(Per formanceMonitor.java:126) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte r(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We bAppFilterChain.java:91) at com.ibm.tivoli.maximo.filter.UnSupportedMethodBlockFilter.do Filter(UnSupportedMethodBlockFilter.java:60) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte r(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We bAppFilterChain.java:91) at psdi.webclient.system.filter.HttpXFrameOptionsFilter.doFilte r(HttpXFrameOptionsFilter.java:38) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte r(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We bAppFilterChain.java:91) at psdi.webclient.system.filter.MTContextFilter.doFilter(MTCont extFilter.java:53) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte r(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We bAppFilterChain.java:91) at org.apache.logging.log4j.web.Log4jServletFilter.doFilter(Log 4jServletFilter.java:71) at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilte r(FilterInstanceWrapper.java:195) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(We bAppFilterChain.java:91) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter( WebAppFilterManager.java:967) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFil ters(WebAppFilterManager.java:1107) at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.j ava:4056) at com.ibm.ws.webcontainer.webapp.WebGroup.handleRequest(WebGro up.java:304) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContai ner.java:1016) at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebCo ntainer.java:1817) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChanne lLink.java:213) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleD iscrimination(HttpInboundLink.java:463) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleN ewRequest(HttpInboundLink.java:530) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.process Request(HttpInboundLink.java:316) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(H ttpInboundLink.java:287) at com.ibm.ws.ssl.channel.impl.SSLConnectionLink.determineNextC hannel(SSLConnectionLink.java:1187) at com.ibm.ws.ssl.channel.impl.SSLConnectionLink$MyReadComplete dCallback.complete(SSLConnectionLink.java:694) at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCom pletedCallback.complete(SSLReadServiceContext.java:1833) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.future Completed(AioReadCompletionListener.java:175) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(Abstract AsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(As yncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(Result Handler.java:775) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892) Additional note : Lib folder has new poi jar files. When we unzip ear file, Maximo build has done higher version of poi jar files but in businessclasspath it has lower version. We added poi-4.1.2 jar files in the businessclass and then rebuild and redeployed. Error still exists. STEPS TO REPLICATE : Open Maximo as maxadmin Go to Assets app Hit enter in List tab and when the list of records appear, click the "Download" link Error will be seen "This site can't be reached" CURRENT ERRONEOUS RESULT: Download link in List tab throws error "This site can't be reached" EXPECTED RESULT: Download link in List tab does not throw any error ENVIRONMENT VERSION: App Server IBM WebSphere Application Server 8.5.5.19 Tivoli's process automation engine 7.6.1.3 Build 20220823-0909 DB Build V7613-344 IBM Maximo Calibration 7.6.1.0 Build 20220823-0909 DB Build V7600-08 IBM Maximo Application Framework 8.8.0 Build 20220823-1257 DB Build V7600-23 IBM Maximo Asset Management Scheduler 7.6.8.2 Build 20220823-0909 DB Build V7682-23 IBM Maximo Anywhere 7.6.4.0 Build 20200117_195427-0500 DB Build V7640-12 IBM Tpae Integration Framework 7.6.1.3 Build 20220823-0909 DB Build V7613-61 IBM Maximo Asset Management 7.6.1.3 Build 20220823-0909 DB Build V7611-01 IoT Connection Utility 7.6.0.4 Build 20220303-1642 DB Build V7604-01 TPAE OSLC Object Structure 7.6.4.0 Build 20200219_092917-0500 DB Build V7640-04 Server OS Windows Server 2012 R2 6.3 Server DB Microsoft SQL Server 13.0 (13.00.5026)
Local fix
Problem summary
Problem conclusion
This problem is also reported in Known Issue DT237198. It will be fixed in Manage under that item. A fix was delivered in 7.6.1.3 IF008 under this APAR.
Temporary fix
Comments
APAR Information
APAR number
IJ44632
Reported component name
SYSTEM CONFIG
Reported component ID
5724R46S1
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-12-14
Closed date
2023-09-08
Last modified date
2023-09-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SYSTEM CONFIG
Fixed component ID
5724R46S1
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
08 September 2023