IBM Support

IBM Maximo Application Suite - Installation takes too much time to complete and certificates taking a long time to be ready

Troubleshooting


Problem

Installation takes too much time to complete and certificates taking a long time to be ready. Time out message can be seen in the IBM Maximo Application Suite CR:
image-20221216144625-1

Symptom

Failure occurs with Certificate ibm-mas-operator: Resource apply timed out. CertificateNotReady: Time d out waiting for internal client authentication certificate to be created.

Resolving The Problem

Starting with IBM Maximo Application Suite versions:  8.8.5, 8.9.1 and 8.10.0, the size of the private keys for certificates on fresh installs increased to 4k from 2k.
One effect of this change is the increased time for certificates to be ready during installation. 
To speed up the performance, increase the certManagerController CPU limit in the CommonService CR:
---
apiVersion: operator.ibm.com/v1alpha1
kind: CommonService
metadata:
  name: ibm-cert-manager-operator
  namespace: ibm-common-services
spec:
  certManager:
    certManagerController:
      resources:
        limits:
          cpu: 1000


 

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000hAeeAAE","label":"Maximo Application Suite-\u003ECore"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.8.0;8.9.0"}]

Document Information

Modified date:
29 March 2023

UID

ibm16848515

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