IJ44370: CHANGE WORK ORDER STATUS IN BACKGROUND' DOES NOT WORK AS EXPECTED FOR NON ENGLISH LANGUAGES

APAR status

• Closed as program error.

Error description

• If the status changed successfully when  'Change work order
  status in background' is checked, user will receive an email but
  with only the log for the 1st work order for non english
  Language such as ZH(Chinese), all other work orders status
  change log are missing from the email received. This is working
  as expected for EN languages.
  
  Environment:
  
                         Tivoli's process automation engine
  7.6.1.2-IFIX20210719
  Steps to reproduce:
  1.Change the language to anyone other than EN.
  2. Go the the application Work Order, Mass Status Change.
  3. Select two or more records.
  4. Change the status to any status. Please make sure the first
  option 'Change WO status in background'.
  
  Actual Result:
  
              You will receive an email with the status change of
  the workorders, but you will find only one reference work order
  when language is NON-English.
  Expected Result:
              Customer should get the email with all the
  workorders whose status have been changed when language is
  NON-English..
  Reported in Version:
                              Tivoli's process automation engine
  7.6.1.2
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * CHANGE WORK ORDER STATUS IN BACKGROUND' DOES NOT WORK AS     *
  * EXPECTED FOR NON ENGLISH LANGUAGES                           *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 8.6 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels