IT42535: CTGGA3276 "UNHANDLED EXCEPTION: SYSTEM.ARGUMENTNULLEXCEPTION: VALUE CANNOT BE NULL.." ON MICROSOFT SQL LOG BACKUP

APAR status

• Closed as program error.

Error description

• The following IBM Spectrum Protect Plus job log messages can be
  seen when attempting to backup Microsoft SQL database logs:
  
  SUMMARY,..,CTGGA2398,Starting job for policy sql_<SLAName>
                       (ID:<SLAID>). id -> <JobID>. IBM Spectrum
                       Protect Plus version 10.1.12-124.
  ...
     INFO,..,CTGGA3149,[<SQLServerAddress>] [<timestamp>]
                       Starting logbackup command.
   DETAIL,..,CTGGA3609,[<SQLServerAddress>] The Windows agent of
                       version [10.1.12.61] is running under the
                       user account [<Domain>\<User>].
     INFO,..,CTGGA3145,[<SQLServerAddress>] vSnap SMB target IP
                       address [<vSnapIP>] is used for share
                       connection.
   DETAIL,..,CTGGE0113,[<SQLServerAddress>] Start SQL log backup
                       of SLA policy ID [<SQLLogSLAID>].
     WARN,..,CTGGE1025,[<SQLServerAddress>] Unhandled exception:
                       System.ArgumentNullException: Value cannot
                       be null..
   DETAIL,..,CTGGE0114,[<SQLServerAddress>] End SQL log backup of
                       SLA policy ID [<SQLLogSLAID>].
     INFO,..,CTGGA3150,[<SQLServerAddress>] [<timestamp>] Ending
                       logbackup command.
     WARN,..,CTGGA3277,[<SQLServerAddress>] Log backup status was
                       reported as failed: null
    ERROR,..,CTGGA3276,Log backup failed for database
                       <SQLServerAddress>-><Instance>->
                       <DatabaseName>: System.
                       ArgumentNullException:
                       Value cannot be null.
     Parameter name: inArray
        at System.Convert.ToBase64String(Byte[] inArray)
        at SqlLogBackup.DatabaseDAO.InsertCredential(Credential
           cred)
        at SqlLogBackup.DatabaseDAO.UpsertDatabaseBackup
           (ServerInstance instance  Credential appCred  JobInfo
           jobInfo  DatabaseInstance database)
        at SqlLogBackup.SqlLogBackup.upsertSchedules
           (SqlLogSettings settings)
        at SqlLogBackup.SqlLogBackup.SlaBackupLogs(String[] args)
  
  The command log found in the job log bundle reports a connection
  error :
  
  ..: <CTGGE1037> Exception encountered while acquiring user
                  credentials: System.Net.WebException -
                  System.Net.WebException:
                  The underlying connection was closed:
                  An unexpected error occurred on a send.
                  ---> System.IO.IOException:
                       Authentication failed because the remote
                       party has closed the transport stream.
  
  The connection test run from the IBM Spectrum Protect Plus GUI
  for the affected Microsoft SQL server is successful.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Additional Keywords: SPP, SPPLUS, TS010924750 , connection,
                       ArgumentNullException
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus 10.1.0 - 10.1.12.                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus 10.1.13   *
  * level. Note that this is subject to change at the discretion *
  * of IBM                                                       *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that after SQL log backup
  encounters SSL error when communicating with IBM Spectrum
  Protect Plus server via REST API, an alternate approach will be
  attempted to have a successful SQL log backup.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• SQL
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels