News
Abstract
Due to changes introduced in the Support Platform, the WRKPRB entries related to Software are no longer accepted when manually reported in OS 7.4 and older.
Starting 7.5, the ability to report a Software problem entry was removed.
The ability to automatically report Software problem entries (Call Home) was already disabled at OS level.
Content
If attempt to report, the following messages are posted:
CPF8C10: Operation requested not valid.
CPF8C24: Error occurred while processing request.
CPF8C24: Error occurred while processing request.
CPF8C19: Remote support application failed.
With
With
Technical description: The return code is 2, module is DERR*N, and macro is . The service assigned number is *N SRVPRV.
Or
Technical description: The return code is 2, module is SRVPRVDERR, and macro is *N. The service assigned number is *N.
And on '/QIBM/USERDATA/OS400/UNIVERSALCONNECTION/ecc.stdout' file, the following is posted:
"Fault description: This request was detected as Filtered and should not create a service request."
If a Software problem entry is generated, need to manually open a ticket through the Support Portal, with the information related to the WRKPRB entry.
This change DOES NOT affect the ability to report Hardware problem entry (Call Home)
IMPORTANT: The country needs to be a two-character abbreviation, such as US for United States, GB for Great Britain, CA for Canada. Check 'Update and correct system contact information' tab for more details.
Additional information regard to ECS/ESA can be found at Configuration Instructions for Electronic Customer Support (ECS) and Electronic Service Agent (ESA) for IBM i document.
[{"Type":"MASTER","Line of Business":{"code":"LOB57","label":"Power"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SWG60","label":"IBM i"},"ARM Category":[{"code":"a8m0z0000000CGRAA2","label":"Electronic Service Agent"}],"Platform":[{"code":"PF012","label":"IBM i"}],"Version":"All Versions"}]
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Document Information
Modified date:
11 September 2023
UID
ibm16841625