Troubleshooting
Problem
A known issue is reported on VMware vCenter Server for IBM Cloud Pak System about the expired data-encipherment store certificate that does not get renewed along with other certificate renewal processes.
Symptom
The following symptoms can be seen when the data-encipherment store certificate expired on the VMware vCenter Server for IBM Cloud Pak System:
- Service49 and Service78 are seen going down.
- The VMware vCenter Server fails to start with the expired certificates.
Cause
The expired data-encipherment store certificate does not get renewed along with other certificates on the VMware vCenter Server for IBM Cloud Pak System.
Environment
Product |
---|
IBM Cloud Pak System W3500 |
IBM Cloud Pak System W3550 |
IBM Cloud Pak System W4600 Commercial for VMware |
Resolving The Problem
In such a situation, the data-encipherment store certificate needs to be regenerated.
Contact IBM Cloud Pak System Support by opening a case from the MySupport page.
From the support page, search and select IBM Cloud Pak System and its firmware level on the system on the support page.
Note: The client support team needs to take these steps:
Document Location
Worldwide
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Document Information
Modified date:
17 November 2022
UID
ibm16839461