APAR status
Closed as program error.
Error description
PROBLEM DESCRIPTION: The filtering by Start Date value in the View Assigned Work dialog is showing WOs with Assignments on that same date in the Maximo Servers time. It is not filtering by the Date in the Maximo Users Timezone (specified in their Maximo Profile/Default Information) and as a result, some records might not be displayed. STEPS TO REPRODUCE: * Use a Maximo environment where the application server is in the UTC timezone. * Log in as user Maxadmin * Go to Profile / Default Information. * Set Timezone = (GMT +10 DST/Y) Canberra, Melbourne, Sydney * Go to Crew Types application. * Create at last one record and save. * Go to Crews application. * Create one record with that Crew Type, assign a Calendar and Shift and save. * Crews Status = ACTIVE * Go to Work Order Tracking application. * Create a new WO. * Enter with Scheduled Start = 6.00am 2 days from now and Duration = 3 hours. * Go to Assignments tab, add a new row. * Scheduled Start is already populated with value from WO. * in Crew field, add the newly-created Crew and save WO. * Create a second WO but enter Scheduled Start = same date but with 4.00PM instead * Save the WO. * Go to Crews application. * Select the Crew record. * Go to option View / Work Orders: the View Assigned Work dialog opens. * The 2 WOs show in the table. * Go to Start Date field and enter the same date that was previously entered on the Scheduled Start field. * Click Refresh. The End Date displays the same date as Start Date. * The table below these is now only showing the 2nd WO and does not display the 1st WO any more. RESULTS: The first WO is not displayed in the View Assigned Work dialog because it has a Scheduled Start date-time with 6.00AM Sydney time, which is 7.00PM on the previous day in UTC time. ON the other hand, the second WO has a Scheduled Start date-time with 4.00PM Sydney time, which is 5.00AM on the same day in UTC time and is correctly displayed in the View Assigned Work dialog. The filtering by Start Date value in the View Assigned Work dialog is showing WOs with Assignments on that same date in the Maximo Servers time. It is not filtering by the Date in the Maximo Users Timezone (specified in their Maximo Profile/Default Information) and as a result, some records might not be displayed (such as in this scenario). EXPECTED RESULTS: All Work Orders should be displayed View Assigned Work dialog, regardless of whether there is a time difference or not between the application server and the users respective timezones. REPORTED IN VERSION: Maximo TPAE 7.6.1.1
Local fix
N/A
Problem summary
Problem conclusion
A fix for this APAR will be included in a future release.
Temporary fix
Comments
APAR Information
APAR number
IJ44240
Reported component name
MAXIMO ASST MGM
Reported component ID
5724R46AM
Reported release
761
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-11-10
Closed date
2023-04-27
Last modified date
2023-04-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MAXIMO ASST MGM
Fixed component ID
5724R46AM
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLKT6","label":"Maximo Asset Management"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"761","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
27 April 2023