Troubleshooting
Problem
This typically occurs if a version of Client Access was installed at some time or an unsuccessful installation occurred. A message during installation will state that the current version key can not be read or is unavailable.
Resolving The Problem
This typically occurs if a version of Client Access was installed at some time or an unsuccessful installation occurred.
To resolve this problem, you can delete the Client Access key from the registry:
Windows 64 bit location
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\IBM\Client Access
Windows 32 bit location
HKEY_LOCAL_MACHINE\SOFTWARE\IBM\Client Access
If this does not resolve the issue, you should contact IBM i Global Support.
Historical Number
661031426
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Document Information
Modified date:
18 December 2019
UID
nas8N1010515