Troubleshooting
Problem
A user gets the following error when attempts to log in to Planning Analytics Workspace for the first time.
Cause
The parameter ENABLE_USER_IMPORT is set to False in Planning Analytics Workspace config file.
Resolving The Problem
Either the admin has to import the user by using CSV: https://www.ibm.com/docs/en/planning-analytics/2.0.0?topic=users-add-local-only
Or, update the config to allow importing users.
In Windows:
Edit config\paw.ps1
$env:ENABLE_USER_IMPORT="true"
Open PowerShell as Administartor
cd <paw_installation_dir>
Run the following command: ./scripts/paw.ps1
$env:ENABLE_USER_IMPORT="true"
Open PowerShell as Administartor
cd <paw_installation_dir>
Run the following command: ./scripts/paw.ps1
In Linux:
cd <paw_installation_dir>
Edit config/paw.env
export ENABLE_USER_IMPORT=true
Run the following command: ./scripts/paw.sh
Edit config/paw.env
export ENABLE_USER_IMPORT=true
Run the following command: ./scripts/paw.sh
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzL5AAK","label":"Planning Analytics-\u003EPlanning Analytics Workspace-\u003EAdministration"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
31 October 2022
UID
ibm16832920