IT42338: WRONG MESSAGE ANR8468I IS SHOWN IN QUERY ACTLOG, ALTHOUGH THE VOLUME IS NOT DISMOUNTED.

8.1.17.000-IBM-SPOC-WindowsX64
8.1.17.000-IBM-SPOC-Linuxx86_64
8.1.17.000-IBM-SPOC-Linuxs390x
8.1.17.000-IBM-SPOC-LinuxPPC64le
8.1.17.000-IBM-SPOC-AIX
8.1.17.000-IBM-SPSRV-WindowsX64
8.1.17.000-IBM-SPSRV-Linuxx86_64
8.1.17.000-IBM-SPSRV-Linuxs390x
8.1.17.000-IBM-SPSRV-Linuxppc64le
8.1.17.000-IBM-SPSRV-AIX
8.1.16.100-IBM-SPSRV-WindowsX64
8.1.16.100-IBM-SPSRV-Linuxx86_64
8.1.16.100-IBM-SPSRV-Linuxs390x
8.1.16.100-IBM-SPSRV-Linuxppc64le
8.1.16.100-IBM-SPSRV-AIX

APAR status

• Closed as program error.

Error description

• ANR8468I shows a dismounted volume but the volume still remains
  in the drive.
  
  
  query actlog:
  ANR8311E An input/output (I/O) error occurred during an attempt
  to  access drive DRV4300_x (/dev/rmty) for operation  OFFL. The
  error number  (errno) is 50 and the return  code (rc) is 2863.
  ANR8468I LTO volume VOLzzzL9 dismounted from drive DRV4300_x
  (/dev/rmty) in library LIB4300.
  
  
  
  But the cartridge is still remained on the drive in fact.
  Since IBM Spectrum Protect server tries to eject the volume
  before doing dismount.
  
  However, the eject operation is failed. Then the server is not
  dismount the volume.
  
  The volume remaines to the drive.
  
  
  excerpt from server trace:
  [pvrntp.c][4267][NtpDismount]:Dismounting NTP volume VOLzzzL9.
  [mms.c][1677][MmsDismountVolume]:Dismounting volume VOLzzzL9
  from drive DRV4300_x (/dev/rmty) in library LIB4300.
  [mmsscsi.c][2762][ScsiDismountVolume]:Dismounting volume
  VOLzzzL9 from drive DRV4300_x (/dev/rmty) in library LIB4300.
  [mmsscsi.c][14081][BeginActivity]:Beginning DISMOUNT activity
  for SCSI library LIB4300.
  [mmsscsi.c][12598][MoveVolume]:Moving volume in library LIB4300
  from 5 to 1034 emptyVolFlag = 0.
  [mmsscsi.c][12661][MoveVolume]:drive state = 1 append = 1
  element = 5 drive type = 2
  [mmsscsi.c][12665][MoveVolume]:dest = 1034, src = 5
  robotCanEject = 0
  [mmsscsi.c][12714][MoveVolume]:Ejecting volume from drive.
  [pvrntp.c][5595][NtpEjectVolume]:Ejecting volume from drive
  DRV4300_x (/dev/rmty).
  [psntpop.c][4342][DetermineResult]:Error performing OFFL
  operation on drive DRV4300_x (/dev/rmty); errno = 50
  [psntpop.c][4390][DetermineResult]:Failed to get sense data at
  ENOCONNECT.
  [psntpop.c][4504][TraceMsg]:ANR8311E An input/output (I/O) error
  occurred during an attempt to  access drive DRV4300_x
  (/dev/rmty) for operation  OFFL. The error number  (errno) is 50
  and the return  code (rc) is 2863.~
  [pvrntp.c][10926][DisableAppendOnly]:optionsP->checkTapePos = 1
  driveP appendOnly = 1
  [psntpop.c][4342][DetermineResult]:Error performing
  QUERYAPPENDONLY operation on drive DRV4300_x (/dev/rmty); errno
  = 50
  [psntpop.c][4504][TraceMsg]:ANR8311E An input/output (I/O) error
  occurred during an attempt to  access drive DRV4300_x
  (/dev/rmty) for operation  QUERYAPPENDONLY. The error number
  (errno) is 50 and the return  code (rc) is 2863.~
  [psntpop.c][3425][NtpOpQueryAppendOnly]:NptOpQueryAppendOnly
  returned rc = 2863.
  [pvrntp.c][10983][DisableAppendOnly]:support = 0 appendOnly = 0
  option 1
  [pvrntp.c][10995][TraceMsg]:ANR8996W The server is unable to
  query or enable append-only mode on tape drive DRV4300_x. ~
  [mmsscsi.c][12739][MoveVolume]:abnormal exit rc = 0 openRc = 0
  ejectRc = 2813
  [mmsscsi.c][2795][TraceMsg]:ANR8468I LTO volume VOLzzzL9
  dismounted from drive DRV4300_x (/dev/rmty) in library LIB4300.~
  
  [mmsscsi.c][14264][EndActivity]:Ending DISMOUNT activity for
  SCSI library LIB4300.
  
  
  
  
  So "ANR8468I LTO volume VOLzzzL9 dismounted from drive
  DRV4300_x (/dev/rmty) in library LIB4300." is wrong message.
  
  
  
  
  Spectrum Protect Versions affected:
  all supported releases and platforms
  
  
  Initial Impact:
  Low
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users of tape devices.       *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is currently projected to be fixed in levels    *
  * 8.1.16.100 and 8.1.17.                                       *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, Windows.
  Platforms fixed:  AIX, Linux, Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels