Troubleshooting
Problem
MustGather information aids in problem determination and saves time resolving cases. IBM Sterling Support can better understand your problem once all the information requested in the MustGather is provided.
For this MustGather topic, we review localization related issues.
Diagnosing The Problem
| Depending on the nature of the problem you are facing, follow the listed guidelines: |
Populate region zip codes
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Sterling Order Management provides sample zip codes in the factory setup. If the zip codes you need for your business use case are unavailable OOTB, you can update them by following the steps listed here
Localizations
- To install all the language packs on your OMS system, review the following
- In order to install one or more locales to your environment, make sure to follow the link here:
- In case of any issues/errors
- Check the ycplocalizedstrings properties file is configured correctly and share for review
- Check and share the logs for the error seen
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How to submit diagnostic data to IBM Support
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Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"ARM Category":[{"code":"a8m0z000000cy0AAAQ","label":"Install and Deploy"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
31 December 2023
UID
ibm16830673