IBM Support

MustGather for IBM Sterling Order Management: Install and Deploy - Developer toolkit issues

Troubleshooting


Problem

MustGather information aids in problem determination and saves time resolving cases. IBM Sterling Support can better understand your problem once all the information requested in the MustGather is provided.
For this MustGather topic, we review issues while setting up and using the Developer toolkit.

Diagnosing The Problem

Review the documentation here to set up the Developer toolkit (DTK).
If you encounter any issues, depending on the nature of your problem, provide the requested diagnostics.

Developer toolkit (IBM Sterling Order Management on Cloud and On-Prem)

  • Issues during the Developer Toolkit(DTK) setup
    1. om-compose.properties
    2. Exact command used to execute the process 
    3. All available log files from <Path>/devtoolkit_docker/compose/logs folder
 
  • Issues during customization package build in the DTK environment
    1. devtoolkit_extensions.xml
    2. The exact command used to execute the process and log output
      • Example: ./sci_ant.sh -f <path>/devtoolkit_extensions.xml export
    3. Generated extensions.jar (present in the parent directory of your runtime directory)
 
  • Issues while importing the extensions to the DTK environment -
    1. extensions.jar
    2. om-compose.properties
    3. The exact command used to execute the process and log the output
      • Example:./om-compose.sh update-extn <full_path_to_extensions.jar>
        

Developer toolkit (IBM Sterling Order Management Software - Containers)

  • Review the following link for issues related to DevToolKit for certified containers, and refer to the section "Integrated Developer Toolkit."
    
 
How to submit diagnostic data to IBM Support
 

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Document Location

Worldwide

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Document Information

Modified date:
31 December 2023

UID

ibm16830667

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