Troubleshooting
Problem
MustGather information aids in problem determination and saves time resolving cases. IBM Sterling Support can better understand your problem once all the information requested in the MustGather is provided.
For this MustGather topic, we review issues related to fix pack (minor version) or major version (v10) upgrade.
Diagnosing The Problem
| Please answer the following questions: |
- What is the source version and fix pack level of Sterling OMS? (Version that you are upgrading from)
- What is the target version and fix pack level of Sterling OMS? (Version that you are upgrading to)
- What are the steps followed for the upgrade? Provide IBM documentation link used for upgrade or detailed steps followed.
- Have you made any changes to the property files before running the migration?
- Provide the location from which the data migration steps were performed. For example, /opt/IBM/OMS/Migration/9.x
- At what step in the upgrade process is the error encountered, and what is the error message?
- Provide the step number with a link to the IBM documentation (followed by a snippet of the error stack trace)
- A complete log that contains the error.
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How to submit diagnostic data to IBM Support
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Document Location
Worldwide
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Document Information
Modified date:
31 December 2023
UID
ibm16830653