IBM Support

How to Clear Browser Cache and Cookies

How To


Summary

The steps to clear cache and cookies vary depending on the operating system and browser you are using.

Objective

After upgrades, or during troubleshooting, it becomes necessary to clear your browser cache and cookie to resolve a symptom or issue. Usually, a test can be to try the URL by using a private browser to confirm a browser cookie or cache is the issue.

Steps

Note: check your business and security policies regarding clearing the cache and cookies.
Review the steps for your specific browser:

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTDPP","label":"IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m3p0000000rbnAAA","label":"Administration Task"}],"ARM Case Number":"TS009833242","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSNH7ER","label":"IBM Security Guardium Insights for IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m0z0000000AqcAAE","label":"GUI"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z000000cvqZAAQ","label":"Resilient Core-\u003EUser Interface"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEGM63","label":"IBM Security QRadar SOAR on Cloud"},"ARM Category":[{"code":"a8m0z000000cvqZAAQ","label":"Resilient Core-\u003EUser Interface"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSKMKU","label":"IBM QRadar on Cloud"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSVOEH","label":"IBM Security ReaQta"},"ARM Category":[{"code":"a8m3p000000hBSAAA2","label":"Administrative Tasks"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
28 October 2022

UID

ibm16829011