IBM Support

Cloud Pak for Security: Deployment Checklist and Troubleshooting

How To


Summary

Cloud Pak for Security (CP4S) Support’s technical resolutions and suggested troubleshooting for common deployment problems and error messages.

Objective

To verify the general health of your deployment, it is helpful to have standard checks to follow in order to verify core functionality on your Cloud Pak for Security deployment.
 

Steps

Checklist for teams and administrators

  1. Verify that system requirements are met.
     
  2. Verify enough space:
    Cloud Pak for Security Red Hat OpenShift Kubernetes storage
    1.10 4.8.X, or 4.10.X 4.5 TB
    1.9 4.6.X, 4.7.X, or 4.8.X 3.5 TB
    Note: vertical and horizontal scaling, depending on deployment type, can be accomplished.
     
  3. Verify VMotion isn't being used.
     
  4. Check status of nodes to verify all are working: 
    oc get nodes
ocdescribe nodes
  5. Check that statuses of pods are in running state and deployment health: 
    cpctl diagnostics check_deployment
    Note: tool cpctl requires installation.
     
  6. Double check configured certificates and make sure they are configured correctly. Does the hostname on the cert truly corresponds with the hardware and site the cert is for.
  7. Validate backups exist externally.
     
  8. Verify that UI is accessible.
     
  9. Validate all Apps populating with data.
     
  10. Check that Cases are generating and populating.
     
  11. Verify that log searches are functioning as expected.
     
  12.  Verify token updated.
     
  13.  Clear browser cache and cookies.

Additional Information


Potential deployment errors:

Document Location

Worldwide

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Document Information

Modified date:
07 August 2023

UID

ibm16828843

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