Question & Answer
Question
After upgrading JazzSM from 3.1.3.13 to 3.1.3.16 and Netcool/OMNIbus WebGUI from 8.1.0.25 to 8.1.0.28, why users are missing icons and menus on the navigation ribbon, not even console settings when accessing DASH using Microsoft Edge?
Answer
Follow these steps to fix the issue:
- Supported browser versions change between DASH fix packs. Ensure the Microsoft Edge version is supported for the DASH and WebGUI fix pack versions. Review table 3 in the following WebGUI documentation link to see the compatible DASH versions for each WebGUI fix pack: https://www.ibm.com/docs/en/netcoolomnibus/8.1?topic=upgrade-web-gui-installation-prerequisites
- Review the following WebGUI documentation link to see the compatible Microsoft Edge browser version for each WebGUI fix pack: https://www.ibm.com/support/pages/netcool-omnibus-web-gui-supported-browsers
- As mentioned here https://www.ibm.com/docs/en/netcoolomnibus/8.1?topic=upgrade-web-browsers-jres-mobile-devices#xF1196346982085__browsers, support for Internet Explorer 11 was removed in WebGUI Fix Pack 26. Check whether Internet Explorer(IE) mode is enabled in Microsoft Edge and disable it (https://mcmw.abilitynet.org.uk/how-to-use-internet-explorer-mode-in-the-microsoft-edge-browser-for-windows-11)
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Document Information
Modified date:
10 October 2022
UID
ibm16828259