IT42181: IBM SPECTRUM PROTECT FOR VIRTUAL ENVIRONMENTS: DATA PROTECTION FOR VMWARE INSTALLATION IS NOT COMPLETE FOR ALL USERS ON WINDOWS

APAR status

• Closed as program error.

Error description

• After successfully installing the IBM Spectrum Protect for
  Virtual Environment on Windows only the user which ran the
  spinstall.exe can see the full list of installed components in
  "Add or Remove Programs" from Windows "Control Panel".
  
  This is the full list of components:
  
  - IBM Spectrum Protect Client
  - IBM Spectrum Protect Data Protection for VMware - Data
  Protection APIs
  - IBM Spectrum Protect for Virtual Environments: Data Protection
  for VMware
  - IBM Spectrum Protect for Virtual Environments: Data Protection
  for VMware suite
  - IBM Spectrum Protect for Virtual Environments Data Protection
  for VMware License
  - IBM Spectrum Protect for Virtual Environments: Framework
  - IBM Spectrum Protect for Virtual Environments: Recovery Agent
  - IBM Spectrum Protect JVM
  - IBM Spectrum Protect WebServer
  
  If any other user tried to check the installed components the
  following components will be missing from that list:
  
  - IBM Spectrum Protect for Virtual Environments: Data Protection
  for VMware
  - IBM Spectrum Protect for Virtual Environments: Framework
  
  This also affects upgrades, For example if another user upgraded
  the IBM Spectrum Protect Data Protection for VMware to a higher
  version other users including the user who performed the
  installation will see the 2 components above at the old version
  and they will not be upgraded.
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect for Virtual Environments: Data Protection
  for VMware version 8.1 on all supported Windows platforms.
  
  Additional Keywords:
  TSM, Spectrum, protect, vmware, installation, upgrades, users,
  windows, TS009383906
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments: Data          *
  * Protection for VMware v8.1.x on Windows x64.                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the IBM Spectrum      *
  * Protect for Virtual Environments: Data Protection for VMware *
  * version 8.1.17.0 on the Microsoft Windows x64 platform.      *
  *                                                              *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• All of the "Programs & Features" entries installed by IBM
  Spectrum Protect for Virtual Environments: Data Protection for
  VMware are now visible.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM FOR VE DP V

• Fixed component ID

  5725TVEVM

Applicable component levels