IJ43363: IN THE SERVICE REQUEST WORK CENTER, THE ACTIVE REQUESTS PAGE LOCKS AND DOES NOT DISPLAY ANY REQUEST.

APAR status

• Closed as program error.

Error description

• Problem Description:
  The issue occurs in Portuguese Maximo 7.6.1.2 Work Centers
  7.6.0.4, when the internet browser language is set to
  Portuguese.
  
  STEPS TO REPRODUCE:
  
  1. Login to Submit a Service Request Work Center.
  
  2. Submit new request against any Category:
  . Describe the issue: select None of the above and click on
  Next.
  . Enter additional information and click on Next.
  . Who is the requested for?: click on Next.
  . Add a photo or video of the issue?: click on No.
  . Where is the issue located?: click on Skip this step.
  . What asset is the requested for?: click on Skip this step.
  . Click on Submit Request.
  
  RESULTS:
  At this point, the Active Requests page locks and does not
  display any request.
  
  EXPECTED RESULTS:
  The page should display the active requests.
  
  REPORTED IN VERSION:
  IBM Maximo Asset Management 7.6.1.2
  IBM Maximo Asset Management Work Centers 7.6.0.4
  

Local fix

Problem summary

Problem conclusion

• The fix for this APAR will be included in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SYSTEM CONFIG

• Fixed component ID

  5724R46S1

Applicable component levels