IJ41033: TEPSLOGIN FAILS TO CONNECT TO TEPS

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 13 (6.3.0.7-TIV-ITM-SP0013)

APAR status

• Closed as program error.

Error description

• The following error messages are returned to the user when they
  execute the command "tacmd tepslogin -s http://server:15200 -u
  sysadmin -p mypass" and the Tivoli Enterprise Portal Server
  (TEPS) has its external interface configured for SSL (Enable SSL
  for TEP Clients).
  
  KUICTL001I Validating user credentials...
  KUICTL099E The tepsLogin command failed because an unexpected
  error occurred. Please consult the
  /opt/IBM/ITM/logs/TepsLoginCLI_0.log log file to determine the
  cause of the error.
  An unexpected system error occurred while executing the
  tepsLogin command.
  The TepsLoginCLI_0.log file may provide more information about
  this error. If you require further assistance resolving the
  error, contact IBM Software Support.
  
  KUIC00006E: The specified user name or password is incorrect.
  You are not logged in because you specified an incorrect user
  name or password or you do not have permission to log in.
  Verify the correct user name and password and that you have
  permission to log in.
  

Local fix

• For Unix/Linux  TEPS add the following line to the TEPS
  $CANDLEHOME/config/cq.ini file
  KFW_ORB_ENABLED_PROTOCOLS=TLS_Version_1_2_Only
  
  For Windows TEPS add the following line to the TEPS
  %Candle_Home%/bin/KFWENV file
  KFW_ORB_ENABLED_PROTOCOLS=TLS_Version_1_2_Only
  
  Restart the TEPS.
  

Problem summary

• After updating to 630 FP7 Service Pack 12, executing the command
   tacmd tepslogin -s http://tepsserver:15200 -u sysadmin -p
  mypass returns the following messages to the user:
  
  KUICTL001I Validating user credentials...
  KUICTL099E The tepsLogin command failed because an unexpected
  error occurred.  Please consult the
  /opt/IBM/ITM/logs/TepsLoginCLI_0.log log file to determine the
  cause of the error.
  An unexpected system error occurred while executing the
  tepsLogin command.
  The TepsLoginCLI_0.log file may provide more information about
  this error.  If you require further assistance resolving the
  error, contact IBM Software Support.
  KUIC00006E: The specified user name or password is incorrect.
  
  
  Code specifies incorrect username for connection and
  authentication protocols resulting in a failure to connect to
  the Tivoli Enterprise Portal Server.
  

Problem conclusion

• Correct username processing specifying connnection and
  authentication protocols.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
     | service pack | 6.3.0.7-TIV-ITM-SP0013
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  OMEG DIST INSTA

• Fixed component ID

  5608A41CI

Applicable component levels