Troubleshooting
Problem
On upgrade to version 1.6.6 of full cloud NOI systems the EventManagementAnalytics project is not created. The EventManagementAnalytics project was added with Netcool/Impact 7.1.0-TIV-NCI-FP0027 which is included in NOI 1.6.6.
New full cloud systems are not affected by this issue. On-premises systems are also not affected.
Symptom
The Netcool/Impact project,
EventManagementAnalytics, has policies and services to customize probable cause analytics. This project is missing from the Project drop-down in the Netcool/Impact GUI on upgraded NOI 1.6.6 systems.Cause
During NOI 1.6.6 full cloud upgrade of Netcool/Impact the new EventManagementAnalytics project is imported, but then overwritten by the existing project and policy artifacts.
Diagnosing The Problem
For more information on the
EventManagementAnalytics project, see Setting the node field based on probable cause and Customizing probable causeResolving The Problem
To resolve the issue, import the EventManagementAnalytics project.
The steps are:
1. rsh to the nciserver pod. Use
oc get pods | grep nciserver
to find the name of the nciserver pod. Then use
oc rsh podname
2. Import the EventManagementAnalytics project, using the command below:
/opt/IBM/tivoli/impact/bin/nci_import NCI_0 /opt/IBM/tivoli/impact/add-ons/eventmanagementanalytics/importData
Expect to see the following result:
nci_import of NCI_0 from /opt/IBM/tivoli/impact/add-ons/eventmanagementanalytics/importData completed.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSB2GF","label":"Netcool\/Impact"},"ARM Category":[{"code":"a8m3p000000Gnm6AAC","label":"Impact-\u003EImpact Server-\u003EProjects"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.0"}]
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Document Information
Modified date:
05 October 2022
UID
ibm16826637