News
Abstract
Use the "Chat with Support" option found in the lower right corner of IBM Support Portal pages to start a chatbot session where you can ask questions relating to IBM Tivoli Monitoring (ITM).
Content
It uses Watson Natural Language Understanding and machine learning technologies to find the best answers to your questions.
To start a chatbot session for Tivoli Monitoring questions, access the Tivoli Monitoring product support page.
After you enter a question, the chatbot assesses its intent. It searches for the best answers within its library of product documentation and thousands of articles. One or more answers are provided in the chat window.
The chatbot always asks if the information or resources it provides is helpful. Your YES or NO response helps it learn and improve the suitability of answers provided.
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The chatbot can best answer questions... |
The chatbot finds it difficult, or cannot answer questions... |
|---|---|
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About Tivoli Monitoring components. |
About other IBM products that you use. Other products offer their own chatbots on their respective support community pages. |
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Where Tivoli Monitoring information is publicly available. |
About information that would be considered private or confidential. |
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That use clear and specific words. |
That are vague or ambiguous. |
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About how to troubleshoot known problems when documented solutions might be available. |
About issues that require log reviews or IBM Support troubleshooting expertise. |
What if the initial answer isn't helpful?
Don't panic and don't give up! The chatbot is always learning and it needs your input to get smarter.
Here are a few tips:
- If the chatbot indicates that it is "still learning," try to modify your question.
- If the chatbot provides answers that aren't helpful, answer NO to the question asking if information or resources is helpful.
- If the chatbot offers you a list of categories, select the one that best represents the topic of your question, or select "None of the above."
- If you can afford a few minutes, let the chatbot try more than once to provide a good answer.
When a good answer is provided, answer YES to the question asking if information, or resources is helpful.
Your responses and feedback are essential to improve the suitability and quality of information you see in answers from the chatbot.
Yes! IBM Support reviews monthly chatbot logs and takes appropriate actions to make new content available or make it easier for the chatbot to find existing content. Feedback you provide in the chat window is included in the logs reviewed by IBM Support.
Related Information
Product Synonym
ITM
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Document Information
Modified date:
23 September 2022
UID
ibm16695945