IT42050: STORAGE INSIGHTS SHOWS "CALL HOME ISN'T ENABLED" FOR STORAGE DEVICES KNOWN TO HAVE CALL HOME ENABLED

APAR status

• Closed as program error.

Error description

• Storage insights appears unaware of Storage Devices devices
  having call home enabled. This has changed since the 3Q update
  was applied.
  Internally we can see that call home status is being received by
  Storage Insights, and we can confirm that the device is talking
  to the Call Home mesh. Storage Insights is not reporting the
  correct Call Home status, and incorrectly instructs the user to
  "Enable Call Home for more insights" on the Notifications tab.
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager build/release: 5.4.x
  Problem as described by customer: Enable Call Home
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users reviewing the Call Home           *
  * information on their storage devices                         *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage insights appears unaware of Storage Devices devices  *
  * having call home enabled. This has changed since the 3Q      *
  * update                                                       *
  * was applied.                                                 *
  * Internally we can see that call home status is being         *
  * received by                                                  *
  * Storage Insights, and we can confirm that the device is      *
  * talking                                                      *
  * to the Call Home mesh. Storage Insights is not reporting the *
  * correct Call Home status, and incorrectly instructs the user *
  * to                                                           *
  * "Enable Call Home for more insights" on the Notifications    *
  * tab.                                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q22   [ 54X-IBM-SI ]
  ( release target 4Q 2022 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels