IBM Support

CNC-SDS-0336 There are no valid recipients for the message but the recipients are from the namespace are valid.

Troubleshooting


Problem

Emails failing to send that use valid recipients from the namespace defined in Cognos Configuration.
The email server is testing successfully in Cognos Configuration.

Symptom

CNC-SDS-0336 There are no valid recipients for the message. The message will not be sent.

Cause

Domain value in the setting 'Allowlist email domains' contained ampersand sign.

Resolving The Problem

In the portal, go to Manage > Configuration > System
Expand Security
Ensure the setting 'Allowlist email domains' contains only the domain value.
Example use ibm.com and not @ibm.com

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m0z0000001jonAAA","label":"Administration-\u003EScheduling \/ Email \/ Jobs"}],"ARM Case Number":"TS010601980","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
26 February 2023

UID

ibm16620683

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