APAR status
Closed as program error.
Error description
Performance monitoring does not start for VSP 5500 storage. The following message appears in the Performance Monitor Status column: Performance metadata can't be collected because the Hitachi VSP Model is not known. A matching Export Tool can't be found. process_hitachi_vsp.log: 2022-08-15 09:41:59.367 - INFO - Looking up Export Tool directory... 2022-08-15 09:41:59.367 - ERROR - Unknown VSP model "VSP 5500", cannot find Export Tool ... 2022-08-15 09:41:59.369 - DEBUG - Writing status file... 2022-08-15 09:41:59.371 - DEBUG - Exit code: -47 2022-08-15 09:41:59.373 - INFO - Exit code stored: -47
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring VSP 5500 * **************************************************************** * PROBLEM DESCRIPTION: * * Performance monitoring does not start for VSP 5500 storage. * * * * The following message appears in the Performance Monitor * * Status column: * * * * Performance metadata can't be collected because the Hitachi * * VSP Model is not known. A matching Export Tool can't be * * found. * * * * * **************************************************************** * RECOMMENDATION: * **************************************************************** Note: The 3Q22 data collector package (Build 20220824-0648) did not include the correct hitachi_vsp.exe version. This APAR update resolves that as well with hitachi_vsp.exe v1.5.185.110.
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q22 [ 54X-IBM-SI ] ( release target 3Q 2022 / end of September ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT41800
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-08-17
Closed date
2022-09-01
Last modified date
2022-09-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
28 September 2022