APAR status
Closed as program error.
Error description
Upon completion of the 3Q 2022 Storage Insights update, several customer-impacting behaviors have been observed: - Slow GUI performance - Authentication failures: (Your IBMid is valid but you do not have access) - Error page displayed "oops, something went wrong" - Monitored devices are missing and/or show incomplete information. - TSS:500 messages shown when trying to load various panels/views. ____________________________________________________ The defect is against component: 5608TPCSI Server/Manager build/release: 5.4.x Problem as described by customer: cannot access Storage Insights, slow performance, errors shown Initial customer impact (low/med/high): high
Local fix
The incomplete information issue will be resolved the next time metadata is collected. If you don't want to wait for the next scheduled data collection, right-click a device and select Data Collection > Restart Data Collection.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring storage devices * **************************************************************** * PROBLEM DESCRIPTION: * * Upon completion of the 3Q 2022 Storage Insights update * * in late August, several customer-impacting behaviors have * * been observed: * * * * - Monitored devices are missing and/or show incomplete * * information. * * * * - Slow GUI performance. * * * * - Authentication failures: (Your IBMid is valid but you do * * not * * have access). * * * * - Error page displayed "oops, something went wrong". * * * * - TSS:500 messages shown when trying to load various * * panels/views. * * * * These issues have been resolved but in some cases required * * customer actions (restarting data collection) to accelerate * * the * * recovery. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is contained in the following release: IBM Storage Insights 3Q22 [ 54X-IBM-SI ] ( release 3Q 2022 / September )
Temporary fix
Comments
APAR Information
APAR number
IT41906
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-08-31
Closed date
2022-09-28
Last modified date
2022-09-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
28 September 2022