IJ42049: ATTACHMENT WITH '%' SIGN IN ITS NAME FAILS TO OPEN IF IT WAS SENT VIA E-MAIL LISTENER

APAR status

• Closed as program error.

Error description

• Problem description:
  
  When adding an attachment and the file name contains '%', this
  works fine. The '%' sign is removed automatically, so a file
  called "test%file.pdf" is automatically renamed to
  "testfile.pdf" when attached for example to a Service Request
  record. This is working as expected.
  
  
  When an attachment with the '%' sign in the name is sent via
  e-mail, the created Service Request has the attachment
  automatically added, but when trying to open it, it returns an
  error:
  
  "The server has encountered an unknown error. Reload the
  application and try again. If the problem persists, contact your
  system administrator."
  
  
  Steps to reproduce:
  
  1. Attach a file with the '%' sign in its name to any record in
  Maximo via Add Attachments functionality (DOCLINKS).
  
  
  2. When trying to view the attachment, the '%' sign is
  automatically removed and the attachment can be viewed. This is
  working as expected
  
  3. Attach a file with the '%' sign in its name to an email to be
  sent to Maximo via E-mail Listener, so it creates a Service
  Request record
  
  4. Check in Maximo that the Service Request was  created and it
  has the attachment sent in step 3.
  
  
  5. Try to open the attachment
  
  
  
  Current results:
  
  The attachment fails to open without the '%' sign being removed
  and the following error occurs:
  
  "The server has encountered an unknown error. Reload the
  application and try again. If the problem persists, contact your
  system administrator."
  
  Expected results:
  
  The attachment should properly open, with the '%' sign being
  removed.
  
  
  Environment:
  
  Tivoli's process automation engine 7.6.1.2
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Listener not removing percent symbols from attached file     *
  * names like UI upload                                         *
  * does.                                                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be included in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels