IBM Call Home Connect Cloud web application

IBM Call Home Connect Cloud
Web application for viewing Call Home data

IBM Call Home Connect Cloud is IBM’s web application that allows IBM hardware clients to view and monitor key status indicators about their Call Home-enabled IBM hardware assets. Offered at no additional cost to all IBM hardware clients, the website displays information about:

  • Critical cases and alerts
  • Warranty and maintenance contract status
  • Last contact status
  • Current software and firmware levels and upgrade recommendations
  • Asset details, such as:
    • Summary data about open and closed cases, with links to IBM Support to view them
    • Detailed alerts about various Call Home-related events
    • Related assets
    • Current installed code levels and code level installation history (for selected products)
    • Links to product-specific support information
    • System Z machine information reports
Clients can also:
  • Monitor Remote Code Load services on their assets in real time
  • Look up their assets’ warranty and maintenance contract information
  • Visualize and export Call Home data in several formats.
Call Home Connect Cloud works offline, too, although real-time updates are not available while offline.
Watch a brief (4½ minute) introductory video for Call Home Connect Cloud on the IBM Helps YouTube channel.

To use Call Home Connect Cloud, you must first register your organization’s assets and users. Go to www.ibm.com/support/call-home-connect/cloud, sign in with your IBMid, and follow the instructions on the home page to register your organization. After your organization is registered, your assets will appear in the application the next time you sign in.

Frequently asked questions

Why must I register my assets to use Call Home Connect Cloud?

We must verify that the assets you register belong to your organization and that you are authorized to access Call Home information about these assets. The registration process is now online and is streamlined so registration requests are handled and completed as quickly as possible.

Why must I sign in with IBMid?

To allow Call Home Connect Cloud to associate you with your organization and assets, we must be able to identify you uniquely. IBMid is IBM’s single-sign-on authentication service, which all IBM applications use.

As of 15 March 2022, IBM requires “two-factor authentication”, meaning that after you enter your login credentials, IBMid will send a one-time passcode to the email address associated with your IBMid account. You must copy that passcode from the email and paste it into the authentication form to complete the sign-in process.

Do my assets need to be under warranty or a maintenance contract?

Assets registered in Call Home Connect Cloud do not need to have active warranty or maintenance support. However, some information might not be available for assets that do not have active support. Having an active support contract is one of the best ways to ensure your assets are performing correctly and to avoid costly outages.

How can I get help with the website?

View the Site assistance pages by using the link at the bottom of each page. If your question is not answered there, select the “Feedback” button, which appears on every page in the Call Home Connect Cloud website. Your email application opens with a new message addressed to our help desk. Do not edit the To: and Subject: lines, but enter your inquiry and send the email. Our help desk responds during US business hours.

Does the website work on my mobile device?

Due to the amount of data it displays, the Call Home Connect Cloud website is designed to work best on a desktop browser, although it can be used successfully on a mobile device. For clients who want a more tailored mobile experience, we offer a mobile companion app, Call Home Connect Anywhere, for Android and iOS devices.

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