Troubleshooting
Problem
Maximo Application Suite users granted with Maximo Assist access cannot access to Maximo Assist after redeployment of Maximo Assist application.
Symptom
On MAS admin dashboard, after deploying Assist appliacation and activating the workspace for it, you can add new MAS users and give them access to Assist application or you can give the existing MAS users the access to Assist.
After you de-activate Assist and uninstall Assist application, if you deploy Assist application and activate workspace for it again, you can still find that the MAS users who have been granted with Assist access (after previous deployment and activation) still have Assist access on the Users page in MAS admin dashboard, but these users cannot access to Assist.
Cause
Once user is given Assist access on MAS admin dashboard, the user status would become pending so that it can be detected by the Assist user agent to synchronize this user into Assist Application database in CouchDB, then, the Assist user can access to Assist application.
After redeployment, embedded CouchDB would be re-installed along with the Assist application, the application data in CouchDB (including users) would be cleaned up. So even these MAS users still have Assist access on MAS admin dashboard, they are not stored in Assist application database anymore and are not able to access to Assist.
Assist Version to be impacted:
Assist 8.4 (on top of MAS 8.7.x) and Assist 8.5 (on top of MAS 8.8.x)
Resolving The Problem
On MAS admin dashboard, you can edit these MAS users by clicking the Edit button and Save changes to trigger user synchronization for them. Then Assist user agent would add assist access to these users.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000F83HAAS","label":"Maximo Application Suite->MAS Applications->Assist"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.7.0;8.8.0"}]
Was this topic helpful?
Document Information
Modified date:
26 July 2022
UID
ibm16606317