IT41538: ARCHIVE TO REPOSITORY SERVER FAILS DUE TO TIMEOUT WHEN UPLOADINGMETADATA

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus archive job can fail to upload
  metadata with timeout error. The job log shows following error:
  
  ERROR,1655186529762,<date-time-timezone>,2,,Copy Failed (Failed
  to create storage replication relationship  message :"Failed to
  upload metadata: Read timeout on endpoint URL:
  \"https://<object-agent>:9000/<bucket-name>/spp_archive/metadata
  /xxxxx/volumeoption-xxxxx\""type :"Exception")
  e=...serviceprovider.common.storage.exception.StorageReplication
  CreateException: Failed to create storage replication
  relationship  message :"Failed to upload metadata: Read timeout
  on endpoint URL:
  \"https://<object-agent>:9000/<bucket-name>/spp_archive/metadata
  /xxxxx/volumeoption-xxxxx\""type :"Exception"
  
  The vSnap log shows the timeout error in uploading the metadata
  to the glacier storage class:
  
  urllib3.exceptions.ReadTimeoutError:
  AWSHTTPSConnectionPool(host='<object-agent>', port=9000): Read
  timed out. (read timeout=60)
  ...
  Exception: Failed to upload metadata: Read timeout on endpoint
  URL:
  "https://<object-agent>:9000/<bucket-name>/spp_archive/metadata/
  xxxxx/volumeoption-xxxxx"
  
  Versions affected: 10.1.4.* and later versions
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.8, 10.1.9, 10.1.10,    *
  * and 10.1.11                                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.12. Note that this is subject to change at the          *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• Code fixes have been implemented to increase the timeout and
  perform additional retries when uploading volume metadata to
  archive.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels