IT41541: HITACHI PERFORMANCE MONITORING FAILS TO COLLECT ANY SAMPLES [OUTOF RANGE]

APAR status

• Closed as program error.

Error description

• With the Sample Interval set to 1 minute for the Hitachi array
  and Storage Insights performance monitoring data collection at
  every 60 minutes, data collection keeps failing with ?Out of
  range? error.
  
  No performance data is collected while this is
  occurring.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring Hitachi devices        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * With the Sample Interval set to 1 minute for the Hitachi     *
  * array                                                        *
  * and Storage Insights performance monitoring data collection  *
  * at every 60 minutes, data collection keeps failing with an   *
  * "Out of range" error.                                        *
  *                                                              *
  * No performance data is collected while this is occurring.    *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
  ( release target 3Q 2022 - July/August )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  
  Note: The 3Q22 data collector package (Build 20220824-0648) did
  not include the correct hitachi_vsp.exe version.  See APAR
  IT41800 for a fix to hitachi_vsp.exe that includes a fix for
  this APAR.  The hitachi_vsp should be v1.5.176.98 or later.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels