Troubleshooting
Problem
This document helps collect and share data required to diagnose MQ Integration related issues in Sterling Order Management System (OMS).
Diagnosing The Problem
Collecting Data
First, please review these documents for integrating your client-application to OMoC:
When opening a case with IBM support, please share the following:
- Is this a newly integrated application?
- Was this connection working previously? If so, please share the date/time of the last successful connection.
- Were there any recent changes to the affected environments?
- Is this issue happening with other external applications or are other applications able to connect?
- Is this issue happening on any other environments? (Dev/QA/PreProd/Prod)
- What is the business impact of this issue?
- If you are seeing an SSL exception or Connection Refused exception in MQ client logs, share the following:
- Client Name
- Hostname/IP Address/Port
- IP Address Type (Static/Dynamic)
- Direction (Inbound to OMS/Outbound from OMS)
- Is outbound communication encrypted? (Y/N)
- Protocol (TCP/UDP/HTTP)
| How to submit diagnostic data to IBM Support |
|
After you collect the information, and case is opened, see: |
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"ARM Category":[{"code":"a8m0z000000cy06AAA","label":"Services and MQ"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"SaaS"}]
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Document Information
Modified date:
01 July 2023
UID
ibm16604105