IBM Support

Unable to start an application. Error is related to MXAPITOOLITEM.

Troubleshooting


Problem

You cannot open an application and receive the following error:
[ERROR]: [techmobile]: [JS-LargeDataDownloadManager]: Data download error for [MXAPITOOLITEM]: [{"name":"TypeError","message":"Cannot read property 'schema' of undefined"}]

Cause

The user does not have read access to MXAPITOOLITEM.

Resolving The Problem

Grant the user read access to MXAPITOOLITEM.  Refer to Creating Work Center and Tool security groups for more information.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m3p000000hAgaAAE","label":"Maximo Application Suite->MAS Applications->Mobile"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.8.0"}]

Document Information

Modified date:
26 July 2022

UID

ibm16602747