Direct link to fix
APAR status
Closed as program error.
Error description
When executing the command "Connect to Chatbot or IVR" on the IBM RPA Studio, on version 21.0.2, it takes a long time for the command to finish its execution, sometimes even more than a minute.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * SaaS users using chatbot * **************************************************************** * PROBLEM DESCRIPTION: * * botConnect command was taking a long time to establish the * * SignalR connections to the server. The fix reduced the time * * needed to establish connections. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
A fix was delivered on 21.0.3
Temporary fix
Comments
APAR Information
APAR number
JR64748
Reported component name
RPA
Reported component ID
5737N5100
Reported release
L00
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-03-22
Closed date
2022-07-06
Last modified date
2022-09-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
RPA
Fixed component ID
5737N5100
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSC50T","label":"IBM Robotic Process Automation"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"L00","Line of Business":{"code":"LOB45","label":"Automation"}}]
Document Information
Modified date:
08 September 2022