APAR status
Closed as program error.
Error description
In Storage Insights, the log collection and upload operation for DS8000 storage fails when using a proxy server. Example of failed upload task: Uploading system logs for system <storage_device> to ticket Task timed out because it did not complete in the expected time. APAR IT39427 resolved the same issue for Spectrum Virtualize storage but did not address DS8000.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users using a proxy server uploading * * support data for DS8000 storage device * **************************************************************** * PROBLEM DESCRIPTION: * * In Storage Insights, the log collection and upload operation * * * * for DS8000 storage fails when using a proxy server. * * * * Example of failed upload task: * * Uploading system logs for system <storage_device> to ticket * * Task timed out because it did not complete in the expected * * time. * * * * APAR IT39427 resolved the same issue for Spectrum * * Virtualize storage, but did not address DS8000. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q22 [ 54X-IBM-SI ] ( release target 3Q 2022 - July/August ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT41393
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-06-30
Closed date
2022-07-27
Last modified date
2022-09-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
09 September 2022