IJ40566: UNABLE TO CHANGE WORK ORDER STATUS FOR WORK TYPE PM AND CAL FROM LIST VIEW TAB USING THE SELECT RECORDS FEATURE

APAR status

• Closed as program error.

Error description

• Unable to change the status of work order of Work Type PM and
  CAL from List View tab using the Select Records feature
  
  Steps to replicate:
  Go to CONFIGURATION MANAGER - PLATFORM CONFIGURATION - DATABASE
  CONFIGURATION
  Bring up WORKORDER object
  Select Action - MANAGE ESIG ACTIONS
  On Applications sections filter by Description=Work Order
  Tracking
  On Options section filter by Description=Cancel Work Order
  Place a check in the Checkbox E-Sig enabled?
  Click OK
  Sign-out and sign-in back
  Go to WORK ORDER - WORK ORDER TRACKING
  Filter by Work Type=PM or CAL
  Scroll to the end of the page select the option "Select Records"
  Select two or more record
  COMMON ACTIONS - CHANGE STATUS
  Select CANCEL status
  Click OK
  A message will popup is the work orders was generated by PM
  Click NO
  The Electronic Signature Authentication dialog box will show up
  asking for the user's password and reason for change, Enter your
  cretencials and a reason.
  Click OK
  
  
  CURRENT ERRONEOUS RESULT: Work orders does not get cancelled.
  A message will popup is the work orders was generated by PM
  Click YES
  The Electronic Signature Authentication dialog box will show up
  asking for the user's password and reason for change, Enter your
  cretencials and a reason.
  Click OK
  The Electronic Signature Authentication dialog box will show up
  asking for the user's password and reason for change
  
  The user is now stuck in a loop
  
  EXPECTED RESULT: Expects get the Work order in cancel status.
  .
  Additional Comments
  
  This works if the cancel is done from within each work order
  record
  The work orders have Work Type of PM or CAL
  The work orders have Status of WAPPR
  
  .
  Reported Version
  
  Tivoli's process automation engine 7.6.1.2-IFIX20211217
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Maximo users                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Users get stuck in a loop when attempting to change the      *
  * status of a Work Order that has a Work Type of PM or CAL     *
  * when esig is enabled.                                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR will be contained in a future release.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels