IT41279: IBM SPECTRUM PROTECT PLUS LOG BUNDLE COLLECTION FAILS TO DOWNLOAD

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus log bundle collection can fail to
  download and hang processing.
  This can happen when the appliance has a high memory usage when
  log collection is started which requires some additional memory
  resources to complete.
  When the memory resources limits are reached, the Linux Out of
  Memory monitor automatically will kill the process that uses
  the most memory.
  Often this will be the mongod service.
  When that happens, the IBM Spectrum Protect Plus Database will
  not be accessible and therefore no further data protection,
  inventory, maintenance or other processing will be possible.
  Here is the type of message seen in /var/log/messages when a
  process is killed because of lack of system memory :
  <timestamp> <hostname> kernel: Out of memory: Kill process
                                 27806 (mongod) score 999 or
                                 sacrifice child
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Additional Keywords: SPP, SPPLUS, TS009177214
  

Local fix

• Reboot the appliance to recover.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.x.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.12. Note that this is subject to change at the          *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus was modified to collect 7 days worth
  of progress information to reduce the size of the log
  collection.  This will result in a successful log collection
  without a timeout.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Platform Other
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels