IT41261: AN UPDATED ACCESS KEY CANNOT BE APPLIED TO THE EXISTING REPOSITORY SERVER WITH "UNABLE TO GET CLOUD PROVIDER" ERROR

APAR status

• Closed as program error.

Error description

• The object agent node is updated on Spectrum Protect server, so
  a new access key / secret key is generated. When trying to apply
  the updated access key to the existing repository server in IBM
  Spectrum Protect Plus GUI through either of below steps, both
  receive "Unable to get cloud provider. Please check virgo log
  for details" error.
  
  1) Update existing access key with new value, then edit the
  existing repository server and click Save button
  2) Create a new access key and assign this new key to the
  existing repository server, then click Save button
  
  Changing access key in either of above steps has no effect. Same
  old value of access key is being sent to the backend.
  
  Versions affected: 10.1.9 and later versions
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.9 and 10.1.10           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.11. Note that this is subject to change at the          *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus repository server edit screen has been
  fixed to successfully update the access key.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Platform UI
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels