APAR status
Closed as program error.
Error description
The following error is reported by the Storage Insights Data Collector: 2022-06-15 04:27:01.500-0400 [PDC-null] [SVCNAPI.runSVCcommand] [INFO] SCVC CLI Command = [echo $SVC_PRODUCT_ID] 2022-06-15 04:27:01.610-0400 [PDC-null] [SVCTestConnection.checkConnection] [INFO] Storage device product name: Lenovo Storage V3700 V2 2022-06-15 04:27:01.610-0400 [PDC-null] [SVCTestConnection.checkConnection] [ERROR] Exception occured in TestConenction for device with ip: xxx.xxx.xxx.xxx com.ibm.srm.dc.common.exception.NAPIConnectionException: rc = 30, msg = Unknown system family type for product name Lenovo Storage V3700 V2 at com.ibm.srm.dc.testconn.svc.SVCTestConnection.c heckConnection(SVCTestConnection.java:49) at com.ibm.srm.dc.common.api.testconn.AbstractTest Connection.collectAndProcessData(AbstractTestConnection.java:47) at com.ibm.srm.dc.runtime.ep.TestConnectionHandler .handle(TestConnectionHandler.java:103) at com.ibm.srm.dc.runtime.ep.ExternalProcessLaunch er$PdcThread.run(ExternalProcessLauncher.java:556)
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users monitoring Lenovo V3700 V2 - * * model HC4 device * **************************************************************** * PROBLEM DESCRIPTION: * * Storage Insights users are unable to add * * Lenovo storage V3700 V2 - MODEL HC4. * * Errors are reported when attempting to add * * the device. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 3Q22 [ 54X-IBM-SI ] ( release target 3Q 2022 / August ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT41251
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
54X
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-06-16
Closed date
2022-07-20
Last modified date
2022-09-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSYS7R","label":"IBM Spectrum Control Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54X"}]
Document Information
Modified date:
08 September 2022