IJ40127: EXCEPTION OCCURS PICKING RETURNING VALUE FROM REPORTED BY LOOK UP IF THERE IS A REPORTED BY NAME THAT IS NOT A PERSON.

APAR status

• Closed as program error.

Error description

• Client has an integration that adds a name to SR.REPORTEDBYNAME.
  
  When the user tries to open the look up from Reported By field
  and return a value, they get an error
  BMXAA4214E - An unknown error has occurred. Contact your system
  administrator for help. Collect the logs from the <HOME>
  directory and determine where the error occurred and why.
  and log exception in systemerr
  
  3/17/22 14:10:31:270 COT] 000001b7 SystemErr     R Logged an
  exception at: psdi.webclient.system.session.WebClientSession.de
  faultHandler(WebClientSession.java:1624)
  [3/17/22 14:10:31:270 COT] 000001b7 SystemErr     R
  java.lang.NullPointerException: null
  [3/17/22 14:10:31:270 COT] 000001b7 SystemErr     R
  java.lang.NullPointerException
  	at psdi.app.ticket.FldTkAffectedUserName.action(FldTkAffectedU
  serName.java:169)
  	at psdi.plusp.app.ticket.PlusPFldTkAffectedUserName.action(Plu
  sPFldTkAffectedUserName.java:51)
  	at psdi.mbo.MboValue.validate(MboValue.java:1768)
  	at psdi.mbo.MboValue.setValue(MboValue.java:924)
  	at psdi.mbo.MboValue._setValue(MboValue.java:1289)
  	at psdi.mbo.MboValue.setValue(MboValue.java:1185)
  	at psdi.mbo.Mbo.setValue(Mbo.java:2441)
  	at psdi.mbo.Mbo.setValue(Mbo.java:2544)
  	at
  psdi.app.ticket.Ticket.updateUserRelatedInfo(Ticket.java:4285)
  	at psdi.app.ticket.Ticket.updateAffectedUser(Ticket.java:4276)
  	at psdi.app.ticket.Ticket.updateReportedAndAffectedUser(Ticket
  .java:4257)
  	at psdi.webclient.beans.servicedesk.TicketAppBean.returnLookup
  Value(TicketAppBean.java:866)more..
  
  
  STEPS TO REPRODUCE:
  
  
  1. Login as maxadmin
  
  2. Go to Service Request application
  3. Insert a new SR and add basil to the Name field and save.
  4. In Reported By field click the > to bring up Select Value
  list.
  5. Pick Revis and you will get
  
  BMXAA4214E - An unknown error has occurred. Contact your system
  administrator for help. Collect the logs from the <HOME>
  directory and determine where the error occurred and why.
  
  
  Result:
  BMXAA4214E - An unknown error has occurred. Contact your system
  administrator for help. Collect the logs from the <HOME>
  directory and determine where the error occurred and why.
  
  
  Expected Results:
  Value is returned without error
  
  Product Version:
  Tivoli's process automation engine 7.6.1.2-IFIX20220121-1832
  Build 20200715-0100 DB Build V7612-284 HFDB Build HF7612-67
  

Local fix

• try again and it works
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  * ICD                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * EXCEPTION OCCURS ON RETURNING VALUE FROM REPORTED BY LOOK UP *
  * IF THERE IS A REPORTED BY NAME THAT IS NOT IN THE PERSON     *
  * RECORD.                                                      *
  ****************************************************************
  

Problem conclusion

• Need to check for null pointer exception
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels