Troubleshooting
Problem
Win32 Access Denied errors when Planning Analytics Workspace is installed on non-system drive or when attempting to start one of the containers.
Symptom
Here are some examples of the errors:
1-Something went wrong at step 'Installing/Updating IBM Planning Analytics Docker images' re-exec error: exit status 1: output: hcsshim::ImportLayer - failed failed in Win32: Access is denied. (0x5).
2-failed failed in win32. The process cannot access the file because it is being used by another process (0x20).
3-Something went wrong at step 'Installing/Updating IBM Planning Analytics Docker images' re-exec error: exit status 1: output: Failed to safefile.OpenRelative failed in Win32: open \\?E:\dockerdata\xxxxxxxxxxxxxxxx\Files: Access Denied. (0x1f).
Cause
These errors usually occur due to having Windows audit settings that prevent docker from running any container.
Resolving The Problem
This issue can be resolved by one of the following approaches:
Run the following command as administrator then restart the server and try the installation/upgrade again.
- auditpol /clear
OR
1- Open Windows Administrative tools > Local Security policy > Security Settings > Advanced Audit Policy Configuration> System Audit policies > Object Access
2- Select Audit removable storage > double-click > check Configure the following audit events > check success and check failure > Apply and Ok.
3- Redo the same steps from the previous steps and clear all the checked boxes.
4-restart the server.
Document Location
Worldwide
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Document Information
Modified date:
26 May 2022
UID
ibm16587991