IJ39782: CTRA SERVER ERROR: NO TRANSPORTS AVAILABLE, FFFFFFFF or SSL interface module kdebe unavailable

IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 13 (6.3.0.7-TIV-ITM-SP0013)

APAR status

• Closed as program error.

Error description

• Environment:
  All Windows platform Agent using IP.SPIPE for exclusive
  connection
  Do you think the latest patch applied is involved? No
  
  Problem Description:
  Starting any Agent on the Windows platform will fail to start,
  if that agent is configured to communicate with a TEMS using
  IP.SPIPE as the only connection protocol. A Pop-Up dialog will
  appear to the user with the error message:
  "KCICF5100E Unable to start service, see Event Log for
  information.".
  The RAS1 trace log for the agent will contain near its end the
  trace statement:
  "CTRA Server ERROR: no transports available, ffffffff. Server
  shutting down".
  
  The following message may be seen in the agent RAS1 log file:
  "static_contructor") SSL interface module kdebe unavailble
  
  Detailed Recreation Procedure:
  Install Tivoli Monitoring Server on a System.
  Install Monitoring Agent for Windows OS on a separate Windows
  system.
  Using Manage Tivoli Enterprise Monitoring Services (MTEMS)
  configure the only Monitoring Agent for Windows OS connection
  parameter "Primary TEMS Connection Protocol1:" to be set to
  "IP.SPIPE".
  Start the Agent.
  Observe the "KCICF5100E Unable to start service, see Event Log
  for information.". Popup dialog message appear.
  Related Files and Output:
  Agent's RAS1 trace log file.
  

Local fix

Problem summary

• When a backslash is the last character on the PATH in the KNTENV
   file, the kdebe.dll file will not load
  

Problem conclusion

• Problem appeared after MSVC runtime refresh in SP06.
  
  
  The fix for this APAR is contained in the following maintenance
  packages:
  
     | service pack | 6.3.0.7-TIV-ITM-SP0013
  

Temporary fix

• Manual edit of the KNTENV file to remove the backslash will fix
  the problem.  Code change made to sp_next to remove any trailing
   backslashes if they exist.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  OMEG DIST INSTA

• Fixed component ID

  5608A41CI

Applicable component levels